RETURN & REFUND POLICY
Our policy lasts 30 days. If 30 days have gone by since the item was delivered, unfortunately we can’t offer you an exchange or a refund. The only case in which we can offer an exchange or a refund after the 30 days have passed is in case of an error that we made.
If you wish to return your product please contact us at firstname.lastname@example.org describing the issue in detail: the return reason as well as your order number. If your item is defective, incorrect or not as described please include a clear picture or a video showing the problem.
If TheRedPandaco is responsible for the issue, we will offer an exchange or a refund. This solution is offered only if TheRedPandaco is responsible for shipping the wrong item/size. If the item is defective (broken, not working etc) our Quality Team will evaluate the pictures or videos we receive from you before sending a replacement or issuing the refund. If your item arrives broken or defective please email us within 7 days upon receipt of your item.
If you ordered the wrong size, product or simply want to exchange/return the item, you are entitled to do so, if as mentioned above, it is communicated within 30 days from the delivery date.
In this case, you will be responsible for the shipping fee to our warehouse for an exchange. Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
If you choose a refund, we will refund the original product price excluding the shipping costs. All and any shipping fees are non-refundable.
Please note that we won’t issue any refunds for cases where the item hasn’t been delivered to you because of wrong information provided in the delivery address. In these cases, you must allow the time for us to receive again the product and resend it to you. We may have to charge a fee for the extra shipping which will be communicated to you by email. Once the item has been reshipped you will receive a new tracking number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non returnable items include: Gift cards, Downloadable software products, some health and personal care items, swimwear and towels.
You must send the unused goods back within 14 days of informing TheRedPandaco. For more information regarding shipping please refer to relevant area.
Once your return is received and controlled by our Quality Team, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed and credit will be applied to your credit card, original method of payment, or bank account within a certain time period which also depends on your bank or payment provider.
Late or missing refunds
If you have applied for a refund but you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Finally you can contact your bank. It usually takes some time before the refunds are posted, so we ask you kindly to be patient. If however, you have already followed all the above steps and you still have not received your refund yet, please contact us via email at email@example.com.
Only regular priced items may be refunded. Please note that items that are on sale CANNOT be refunded. Please contact us in order to check if they can be exchanged.